Terms & Conditions of HashmiMall.pk

1. Introduction Welcome to HashmiMall.pk. These Terms & Conditions outline the rules and regulations governing your use of our website and services. By accessing or using HashmiMall.pk, you agree to comply with these terms. If you do not agree, please refrain from using our services.

2. General Scope HashmiMall.pk provides an online platform facilitating the purchase and delivery of groceries, food, beverages, and other household essentials within Pakistan. By using our services, you acknowledge and accept these Terms & Conditions.

3. Registration & Ordering

3.1 Account Registration

• You must be at least 18 years old to create an account.
• Registration is free and requires accurate and complete personal details.
• You are solely responsible for maintaining account security and should immediately notify us at [email] if unauthorized use is suspected.

3.2 Order Placement

• By placing an order, you confirm the accuracy of provided information.
• Orders are subject to availability and acceptance by HashmiMall.pk.
• We reserve the right to reject or cancel any order without prior notice.

3.3 Product Availability & Limitations

• Product availability and prices may vary based on location.
• Orders exceeding 100 items or 25 identical items may require additional confirmation.
• HashmiMall.pk reserves the right to adjust order quantities or cancel unavailable items.

3.4 Order Modifications & Cancellations

• Orders cannot be modified after confirmation.
• Cancellation is allowed within a limited time before dispatch.

3.5 Substitutions & Incomplete Orders

• If an ordered product is unavailable, we may offer a substitute of similar value.
• If a billed item is not delivered, a refund or store credit will be issued.
• We are not liable for unfulfilled orders due to factors beyond our control.

4. Delivery

4.1 Delivery Process

• Orders are delivered to the address specified during checkout.
• Deliveries are handled by either our logistics team or partner delivery services.

4.2 Delivery Timeframe

• The estimated delivery time is between 60-90 minutes, depending on location.
• Delays may occur due to unforeseen circumstances beyond our control.

4.3 Delivery Receipt

• Upon delivery, an electronic receipt is provided via SMS or email.
• A printed receipt is available upon request.

4.4 Delivery Cancellations

• If delivery is unsuccessful due to an incorrect address, absence of the recipient, or other unforeseen factors, HashmiMall.pk reserves the right to cancel the order without compensation.

5. Pricing & Payment

5.1 Pricing

• Prices are listed in Pakistani Rupees and may change without prior notice.
• Weight-based products may vary in price based on actual delivered weight.

5.2 Payment Methods

• We accept cash on delivery (COD) and other payment options as available.
• If a card payment fails, COD will be the only available option.

6. Product Information & Liability

6.1 Product Details

• We strive to keep product descriptions accurate, but packaging details take precedence.
• Users should review product ingredients and allergy information before purchasing.

6.2 Data & Service Availability

• While we endeavor to provide uninterrupted service, technical issues may arise.
• HashmiMall.pk is not responsible for internet-related disruptions or transaction errors.

7. Discounts, Promotions & Vouchers

7.1 Special Offers

• Promotions and discounts on HashmiMall.pk may differ from in-store offers.

7.2 Loyalty Bonuses

• We may offer loyalty bonuses, which can be modified or discontinued at any time without notice.

8. Customer Support & Complaints

• For assistance, inquiries, or complaints, contact our customer service team at [email].
• Missing items must be reported upon receipt; otherwise, orders are deemed accepted in good condition.
• Issues related to product quality or order fulfillment should be reported immediately.

9. Data Protection & Privacy

• We collect personal data for service and marketing purposes.
• Data security and confidentiality are maintained according to legal standards.
• By using our services, you consent to the collection and processing of your information as per our Privacy Policy.

10. Legal Compliance & Disclaimers

10.1 Liability Disclaimer

• HashmiMall.pk is not responsible for third-party service failures or delays.
• We do not guarantee error-free operation and reserve the right to modify services without prior notice.

10.2 Third-Party Links

• Our platform may contain links to third-party websites. We do not endorse or assume responsibility for their content or security.

10.3 User Submissions

• Any content shared by users (reviews, images, comments) grants HashmiMall.pk a non-exclusive right to use it.
• Submissions must not violate legal or ethical standards.

10.4 Governing Law

• These Terms & Conditions are governed by the laws of Pakistan.
• Any disputes will be subject to the jurisdiction of the courts of Pakistan.

By using HashmiMall.pk, you acknowledge and accept these Terms & Conditions. For further information, please contact us at customers@hashmimall.pk.